on 01-12-2020 10:36
Hi,
I am not sure why I am not able to ring abroad, I have typing the numkber ( including the country number) and my phone never connected me just reject my call. Should I change setttings?
Thanks
Solved! Go to Solution.
on 01-12-2020 10:46
Most likely is a spend cap on your account Guide: Spend caps on O2
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 01-12-2020 10:46
Most likely is a spend cap on your account Guide: Spend caps on O2
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.