Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: getting charged for mms to 000000000001234

This is from the O2 site:

Charges for sending text/media messages from my mobile

The cost of sending a text message from your mobile will vary according to your tariff. You can find out exactly how much it costs by clicking on the 'Mobile tariffs' link below:

One text message on your mobile is 160 characters long. Some mobiles have the capability to send text up to 480 characters long. You will be charged once for up to 160 characters, twice for 161-320 characters and three times for messages between 321 and 480 characters. 

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: getting charged for mms to 000000000001234

Right so that's fine if you have enough text allowance it doesn't say anything about mms does it

Highlighted
Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: getting charged for mms to 000000000001234

The topic is from this page

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=133,E=0000000007504107187,K=9723,Sxi=1,T=va...

 

The sub topic is 

Charges for sending text/media messages from my mobile

 

It has everything to do with mms

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: getting charged for mms to 000000000001234

All I can say I've yet to be charged for sending group texts and if I were I would get a refund from o2 texts are texts I've got unlimited I don't expect to be charged o2 themselves know this is a problem and have been refunding customers

Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: getting charged for mms to 000000000001234

You have an iPhone, and it obviously treats group texts differently. I know O2 refunded some people over the holiday period when they sent group texts, but as it's still on their website, it doesn't mean that they've changed their policy.

I DO NOT WORK FOR O2

Posts: 88,224
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: getting charged for mms to 000000000001234

The problem is the way android an iOS converts large texts to MMS messages. It will never happen on an old nokia or moto no matter how many people are in your group. It's wrong and if you have an android phone you can download Handcent or GoSMS which will allow you to change the settings to prevent it, I'm not sure that you can with iOS although I read that if you turn off the subject line in creation mode you are safe.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 2,080
Topics: 48
Kudos: 591
Solutions: 48
Registered: ‎04-05-2008

Re: getting charged for mms to 000000000001234

I have had a simular issue and I got a refund from o2.

 

I have a iphone and send group sms all the time and not once Ive had this issue until Novemeber last year when it started to happen.

 

O2 on my account advised that I sent 2 MMS, I did send 1 MMS, however 2 showed on my account (1 at a later time). I know that i didnt send that. I know how the iphone works and I watch what i send as well.

 

When I contacted o2 I asked them to explain to me what 0000000000001234 is. 3 conversations and no one could say. The 35p wasnt the issue, the problem is that i knew that Id not sent it and had know Idea what it was.

 

I would call them direct as O2 chat just said it was a mobile number or a landline number which i pointed out that no number in the uk nor the world i could see had all them numbers or 0's in.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.


Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: getting charged for mms to 000000000001234

Apparently that's the number recorded when you send a message by email.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: getting charged for mms to 000000000001234

I have exactly the same problem.  This week 3 messages billed to me as MMS with ID of 000000000001234.  I ran O2 and was bamboozled with BS about why it might have happened  (multi-texting, MMS, social apps updates (I don't use them)) even though I'd only sent 2 plain text messages.  Was told to switch off MMS in settings as a work around.

 

Come on O2 this is a wide problem and you are dodging it with BS from your customer advisors who don't know the answer!!!!

Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: getting charged for mms to 000000000001234

Nothing O2 can do, it's your phone doing this, read back up the thread for the solutions.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1