final bill

[Untiethestring]

My O2 is not showing my final bill for the number that I kept after switching to prestige. Phoning results in automated message to check my O2. How do I get a final bill in this situation? The bill was paid on 30th March by direct debit. I need an online copy or a paper copy.

[Bambino]

@Untiethestring It's possible that the system hasn't updated your final payment yet. It's only been a few days. You may have to give it a little more time. Has your number ported succesfully to your new provider?

[MI5]

@Untiethestring 

Try downloading your bill from your MYO2 Guide: How do I get to the 'Download Bill' page? 

[Untiethestring]

Only my other number shows on my02. The number I'm looking to get a final bill for does not appear because I switched provider for that number

[Untiethestring]

I have had the termination of contract letter and I've been looking for the final bill since 14th March

[Untiethestring]

and it has ported sucessfully

[MI5]

It should show as a disconnected bill when looking online. It won't show in the app once disconnected.

[Untiethestring]

I can't get to download a final bill because myo2 no longer shows that number at all. Only my other number that I didn't switch to a new provider for

[Untiethestring]

I'm not in the app, and it doesn't show as a disconnected number