Solved: Re: end of contract - Page 2

sarah37 · ‎08-06-2018

my contract ends next month but i dont want to upgrade, can i roll on with this contract? if so will i pay less as i will have paid for my handset?

Cleoriff · ‎18-06-2018

Thanks for that @EmilieT So a 12 month sim only is allowed and a 30 day sim only isn't.

Much clearer now...

Veritas Numquam Perit

jonsie · ‎19-06-2018

Nice clarification @EmilieT

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-06-2018

So you can’t upgrade a 12 month simo unless 3 months have passed even if coming off refresh?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎20-06-2018

@MI5 That's correct! If a customer takes a 12 months SIM only they can upgrade after month 3, no matter what calling plan or contract they where on previously as long as they’re out of contract

@Cleoriff If the customer takes a 30 day contract they can upgrade any time after the 30 days is up. I hope all these details help but if there's anything that's still a little hazy do let me know here or via PM

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Cleoriff · ‎20-06-2018

@EmilieT wrote:

@Cleoriff If the customer takes a 30 day contract they can upgrade any time after the 30 days is up. I hope all these details help but if there's anything that's still a little hazy do let me know here or via PM

Thanks @EmilieT I have got it now. So the 30 days sim only fares better re upgrades than the 12 month sim only (where you have to wait for 3 months)...

Veritas Numquam Perit

MI5 · ‎20-06-2018

Yes but is more expensive for lesser allowances.
It depends if you want to wait 3 months to upgrade I guess?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

end of contract

How do I cancel a order

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update