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eSim

HKB
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How to order eSim?

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MI5
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@HKB 

Try another store.

Check if it's available in your MyO2 (it will be if on new billing system)

Call O2 to order on phone.

Guide: How to find help & contact O2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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HKB
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I have looked into some of the previous responses in this community chat.  Thanks in advance to those trying to help here. 

Following is the content from online.

How can I get an O2 esim?

We’re making some improvements to our systems and you may notice some changes once this is complete. We may ask you to provide your phone number so that we can help you access the most relevant support content.


I have visited one of the store, but they don'e have eSim stock it seems.

Back to community forum before attempting to visit another store.

In my experience with O2, this is the poorest level of customer service. No way to connect to some help. Even online information not available.

 

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MI5
Level 94: Supreme
  • 151770 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@HKB 

Try another store.

Check if it's available in your MyO2 (it will be if on new billing system)

Call O2 to order on phone.

Guide: How to find help & contact O2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
440 Views