Switch up T&C’s changing?

[Itsalive1978]

Afternoon all, popped into my local o2 this afternoon to add a switch up bolt on to one of my accounts.

whilst in there the sales guy mentioned that from August the switch up t’s and c’s were changing that meant you can only switch up once every 90 days?

does anyone have any info on this change? 

[Enlli]

Announced here

https://community.o2.co.uk/t5/Welcome-News/Introducing-O2-Switch-Up-Swap-phones-whenever-you-want/td...

[madasaf1sh]

@Itsalive1978 

I haven't seen anything official, apart from a post on here saying things are changing, and the bolt on will not be available anymore, and you have to take up the Plus Plan.. 

[Itsalive1978]

So am I right in thinking that because I’m an existing switch up customer I can switch up at any point, however when I do switch up I will be on the new T&C’s so will only be able to switch every 90 days ?

[MI5]

@Itsalive1978 

We've not had any confirmation on the 90 day rule.

All we know is that the bolt on is being removed from sale and you need to be on a plus plan to use switch up.

@Martin-O2 or @Breanna may be able to get us more info on the 90 day rule.

[Breanna]

I'll follow up on this with O2 and let you guys know the details when I have them.

[Breanna]

Heads up @MI5 @madasaf1sh @Enlli @Itsalive1978 

The Switch Up thread has been revamped with the latest info. 

• If you currently have O2 Switch Up as part of a Plus Plan, and have continuously done so since before 3 August 2023, you can continue to swap to a new phone whenever you like. When you Switch Up, you'll be kept on our anytime Switch Up T&Cs (if you choose a Plus Plan)
• If you currently have O2 Switch Up as part of a Plus Plan, but have not continuously done so since before 3 August 2023, you can swap to a new phone every 90 days. When you Switch Up, you'll be put on our 90 day Switch Up T&Cs (if you choose a Plus Plan)
• If you currently have the O2 Switch Up Bolt On via a Custom Plan, you can swap to a new phone whenever you like, one last time. When you do Switch Up, you will have to take out a Plus Plan if you still want access to O2 Switch Up and you will then be put on our 90 day Switch Up T&Cs