how to convert Physical sim to esim from My 02 app?

[String]

am trying to convert Physical sim to esim from My 02 app ,but unable to find out .Please share the sceenshot if possible .

Thanks you in advance 

[MI5]

@String 

You can't.

You need to go in store with photo ID or contact O2 Guide: How to find help & contact O2 

However, if you can avoid it, don't change, as O2 and esims are a PITA.

[Enlli]

As advised. If an eSIM is not essential then don't go down that route with O2

[MI5]

100% not as your main number.

Not so much an issue as a backup line though,

Depends on need.

[phonek]

You said don't do eSIM on O2... but no one bothered to state exactly WHY?

Also this is going to be an issue possibly next year if ALL new iPhones in Europe (incl. UK) will be eSIM only (like they are in the US now), so this advise is not very helpful TBH. 

[Oxonian]

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@phonek wrote:

You said don't do eSIM on O2... but no one bothered to state exactly WHY?

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There have been a multitude of issues @phonek with O2 and eSIMs. Browsing through the last eight or nine months' posts on this community will give you a range of issues that others have experienced. 👍   

[phonek]

@Oxonian – As a TLDR, bullet point the main problems? 

[MI5]

Why not use the search function?

[Enlli]

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@phonek wrote:

@Oxonian – As a TLDR, bullet point the main problems? 

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Everyone is a customer here, we are unlikely to have time to go through everything, just like that. 

Perhaps your adventures with trying to change the ring time on the answerphone will illustrate just one point. You can't take the SIM out to place it in a phone that will do 2G/3G to apply the MMI code to quickly solve the problem. Then if your handset breaks or you want to swap handsets, be prepared to be without while O2 get round to issuing a replacement.