dodgy email from o2

[Anonymous]

hi there did anyone get the following email from o2 about the price increase followed by a statement saying you can upgrade now with no fees or charges ? ifso how did you get on with it i enquired and was told by 4 different people they knew nothing about it. i am getting totally sick of o2 ive been with them for about 13 years and get nothing for loyalty we have 2 contracts which costs £80 a month but not for much longer. I am sure one of the other big companies would happily take our money.

Important news about the price of your mobile tariff           At O2, we want you to have the best digital experience possible. That's why we're always investing in the best technology.   We're already making this happen. But with the current Retail Price Index (RPI) rate of inflation at 2.7%, the cost of everything is going up. As a result, we're adjusting the price of your tariff in line with RPI. This means when you get your March 2014 bill, it will be updated from £37.15 to £38.15.   You'll also see some changes to our other charges, such as for calls and texts if you go over your monthly allowance, international calls and MMS. To see what this means for you, go to o2.co.uk/prices.   And now for the good bit   Want a new phone now? Have it. We've arranged for you to upgrade early – without any fees or charges. Call us on 202 free from your mobile or Live Chat with us through the Help & Support section of o2.co.uk.   This is just the start of everything we've got lined up for you. Like more great value for money services. Even more exciting technology. Watch this space.   Kind regards   Martin Bould Head of Consumer Marketing

[Anonymous · Accepted solution]

It is legitimate, certain customers have been selected to have a free early upgrade. All upgrade staff have been made aware of it. Which department are you going through to when you call up?

[MI5]

Yes, some others have had the same email... You are a chosen one

[Anonymous]

through to upgrades but as i said was told they knew nothing about it.

[perksie]

Why would you think there's anything wrong with that email?

[Anonymous]

because as i stated when i contacted them i was told they knew nothing about it.

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@perksie wrote:

Why would you think there's anything wrong with that email?

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[perksie]

I'm only talking about the email, a look at it's properties would have confirmed it as being from O2 and therefore genuine.

I can't know why O2 staff haven't been informed.

[gemz4the1]

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@Anonymous wrote:

through to upgrades but as i said was told they knew nothing about it.

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As it is a new thing and not many O2 customers have been selected for it, it is becoming obvious that not all O2 staff have been made aware of it and that is why they knew nothing about it.

[Anonymous]

i recieved the email on the 24th thats 5 days ago i just contacted them again and still they know nothing.

[Anonymous]

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@Anonymous wrote:

i recieved the email on the 24th thats 5 days ago i just contacted them again and still they know nothing.

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That's not true.  There was a communication sent out on the 25th that all customer service and upgrades staff got.  People got the texts on 24th ahead of schedule and this is what caused some of the confusion.