disconected

[Anonymous]

so i had been in hospital and o2 disconnect my account i phone is explaned what has happened, i made a complaint and it was upheld, setup payment plan and credited back reconnect fee, rany payment management line and guess what complaints dept have reconnect me?

someone help

[MI5]

Sorry but I don't follow what you're saying but either way this is not customer service so you need to call them to resolve
http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

You have set up a payment plan but it is unlikely they will reconnect you until any arrears have been paid. Even in hospital we have to pay I'm afraid. 

You need to borrow a phone or use a landline to contact customer service. 

http://www.o2.co.uk/contactus

[Anonymous]

Call customer service as advised. Sorry to hear you've been ill but if there is any overdue bills then they have to paid before you regain full cellular access