dialled number while mobile was in pocket

[Banday]

My mobine was in my shirt pocket. No. 8 got pressed 5 times and went on for over 13 minutes. I did not know at the time. Only when 02 sent text msg in the evening that my minutes allowance had been exhausted. It was a mistake. Can 02 waive off the charges?

[MI5 · Accepted solution]

@Banday 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.