Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New iPhone 12 pro set up

I have set up my new iPhone 12 pro with the new sim and I only have access to WiFi. No 3G etc and I can’t receive or make calls. Do I need to do something to activate the new sim please?

Resolved! Keeping my new number and puc codes

Hi I gave O2 my puc code last week as I want to keep my number as I have moved over to them. I gave it them as part of the process of buying my new sim, before I even had my new phone, which I got on Friday. I presumed them asking for it in advance a...

Changing Device Plan to Direct Debit

Hi There, I cannot seem to setup a Direct Debit on my device plan and constantly receive messages saying bill now over due. I cannot find it anywhere on my O2 and everytime I call the customer sevices number after a mintute it says ' Good bye 'I want...

Resolved! Sim swap not working

I’ve just received new phone and sim. Old sim has stopped working and new sim has no service. Can’t contact 02 to ask

Upgrading

Hi I am thinking of upgrading to another contract within O2 (I'm current on a monthly 4GB, unlimited C & Ts) and thinking of upgrading to a better model with better GB, memory unlimited C & Ts and was wondering what would happen to my old contract Wo...

Resolved! Phone unlocked?

Hi everyone, if I buy a pay monthly iPhone, can I use it with a vodafone sim card or the sim have to be O2? Thank you

Pay off some of my Device Plan

Hi I've just upgraded to iPhone Pro Max and in order to reduce my mthly bill I want to pay off a chunk now. Last time I did this online and used paypal. I can't seem to find the page. I can't do it over the phone as I want to use my Paypal account. A...

Did I pass credit check?

Hi guys, so i palced an order today for the iphone 12 pro max and received all the legal documents and order confirmation and my new phone number, does this mean i passed the credit check?

My bill

When I took the contact out on the 11th November they offered me to phones with 20% off. I did what they said to text LOYALTY 21500. But I've received a text on both phone saying I'm not allowed to have it. Can u explain why this is now please

Upgrade

I'm due an upgrade.. I have had 3 contract phones with 02 for 20+ years, all latest phones. Costs about £140 p/m. I have been through retention and been offered Samsung S20 plus with 30gb data.. For £42 over 36m..... I've found the same phone with 13...

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