Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How long for Pixel 5 order processing to take place

Hi, I pre-ordered pixel 5, was supposedly meant to arrive on the 16th (so I could also claim the free BOSE headphones in the offer). On the 16th I received an email from o2 stating 'sorry its taking longer than we hoped to send your order. We're stil...

Replacement device within 30 days (battery drain issues)

I spoke to customer services today explaining how the iPad Pro 12.9 inch 2020 128GB I ordered on a pay monthly contract is experiencing battery drain. I explained that I'd spoken to Apple on numerous occasions who ran diagnostics and said my battery ...

Resolved! Missing Order.

Hi Guys,2 weeks ago I applied and ordered 2 samsung s6 tabs on contract both approved and dispatched but only one turned up. For last week or so now been chasing up the guys on 202 which they confirmed DHL have lost it even though it was sent and col...

Resolved! GOLDEN NUMBER

Good morning all.I'm pay monthly customersAnd I want to find out if I can Swap my number 02 give me yrs ago to GOLDEN NUMBERI've buy from Ebay 02 sum card.ThanksIs that poss

Esim 4g to 5g

I’ve been using an esim on a 4g device and I am upgrading to a 5g device. Will the esimAutomatically upgrade too or do I need a new esim?

Resolved! No iPad stock??

Hi all.I ordered an iPad Pro on Tuesday was told delivery Wednesday.Then emailed yesterday to say it’s out of stock. Worried how long it might take due to the reputation of o2, so anyone know how long O2 usually take to get more stock??Thanks!!

Sim not activated

I think I've been sent the wrong sim. It's inserted and my iPad has acknowledged it as being there but it's showing as no service

0751********

HiMy contract on this number finished on novrmber 2019 , but im still using the service and pay monthly about 23 £I dont want to singht a new contract , because thinking to clouse this number on 2021 spring.Can i keep using this number and old tarif ...

Resolved! Data abroad

Please help,I’m now living abroad and as a result have an 02 SIM card and a 3rd party SIM card I’ve been using for 2 months. I just received a Bill with a lot of payable data usage but my o2 SIM card has not been in the phone for 7 weeks. Can anyone ...

Resolved! Payment cap

Can anyone tell me how to remove my payment cap please.

O2

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