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device plan

lay
Level 1: Joiner
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on ‎19-03-2021 10:30

on ‎19-03-2021 10:30

Hi wondering if anyone can help i would like to make extra one off payments on my device plan so i can get it payed off early but on the app it only allows you to up your payment amount for every month which is not what i want to do. I just want to be able to pay extra if i have extra cash each month. I tried phoning o2 but it just keeps cutting me off
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MI5
Level 94: Supreme
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on ‎19-03-2021 10:33

on ‎19-03-2021 10:33

@lay 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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