complaint

[Anonymous]

I would like to make a complaint but cant find the email address

[MI5 · Accepted solution]

All here mate http://www.o2.co.uk/how-to-complain

[Anonymous]

I have had no O2 service in my area for 2 DAYS! MIne is not the only phone not working and if I drive a few miles I can make calls and send and receive text messages. I've been trying endlessly to either Chat (BUSY) or speak to a human being (currently 30 mins wait) 

Should I try another service provider because O2 is CRAP!

[MI5]

You can check for updates and report issues here http://status.o2.co.uk/ and also through the My Network app http://www.o2.co.uk/apps/my-network

[jonsie]

They will get the mast back in service as soon as possible in fairness. 

[Anonymous]

Pointless solutions to complaint via email by some forum users here - do you work for o2 ? ...... calling O2 says there is a 30min wait and live chat has been apologising for being really busy for the last 18 mins..... I want to email a complaint - simple - provide a 24 hour methid of contact o2 to suit everyones needs

I need to understand why I got a text advising 50p a day to use phone abroad for first hour and then I have been hit with a £200+ bill and appears every call be it 1 second or 5 mins has cost me £0.50...... so its either misleading advertising where 1st call of up to1 hour is £0.50 and all subsequent calls are charged at normal rates or its a mess. 

[MI5]

Not sure what your opening gambit is all about but to answer the genuine question it's a 50p connection charge, per call, for up to an hour. That applies to incoming and outgoing calls.
It has never been 50p a day so I'm sure you have mis read the text?
Also, it only applies to EU countries.
Anything else we can help with?

[MI5]

Additionally, the email address for complaints is on the link that is the "pointless solution" to this thread.
complaintreviewservice@o2.com (in case you missed it).

[Cleoriff]

I am in Spain as I type this. The text I get when I land is shown below. (I come often so you can see the one I got in September as well)

[MI5]

Perfectly clear and no mention of 50p a day for calls @Cleoriff ?