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combined airtime & device plan bill / reciept download ?

_giles
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I need to download my bill showing airtime & device plan playemnts.  the bills this year doesn't show the devise plan? 

 

where can i download this combined information? 

 

have o2 help servises stopped completly?  the phone is engaged and the app chat no longer works!!? As a comunication tech company i really would have though they should be on top of this by now? 

 

Thanks for any help...

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MI5
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@_giles 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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jonsie
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You need to call O2 for device plan bills @_giles 
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Choose fraud or upgrades if necessary

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madasaf1sh
Level 56: Guvnor
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@_giles

They are 2 separate payments and you can find both in myo2.

Go into Bills and Current Charges - Click on Airtime Bill, the on the right hand side when it opens click on view and print my older bills a new page will open up

Click on view previous bills for Airtime and click on Device Plans for your device plan payments

o2 dont issue one bill for both.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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_giles
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Thanks for answering.  yes i agree contacting o2 would be best but i just cant get through... 

 

so far i have had an automated responce via th app showing me how to download the airtime bill.  But no help or acnoledgemnt with how to download reciepts / bills for the device plan!!!??  

 

the sujestion recomened in this thred only takes me to the devise plan agreement, no recipets of payment downloads. 

 

Any one else have any bright ideas? 

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MI5
Level 94: Supreme
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@_giles 

The only way is to call.

Try at 8.00am to avoid a long wait.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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