claim form

[welshlady91]

i rang o2 to tell them about my phone needed fixing i told them all that happend and they said they'd ring me back they never did. so i decided to send in the claim form to o2 insurance ive not heard anything nor have i had a replacement phone?

[MI5 · Accepted solution]

Call customer service again and they should fill out the form and arrange collection whilst you are on the call.
http://www.o2.co.uk/contactus

[MercedesS]

Hello @welshlady91, welcome to our O2 community! It is great to see you posting 

You can find the information under O2 insurance help pages here.

As @MI5 said, about How to submit a claim: Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

We hope to see you around 

Thanks a lot @MI5 for your help!