Solved: claim form

welshlady91 · ‎25-06-2017

i rang o2 to tell them about my phone needed fixing i told them all that happend and they said they'd ring me back they never did. so i decided to send in the claim form to o2 insurance ive not heard anything nor have i had a replacement phone?

MI5 · ‎25-06-2017

Call customer service again and they should fill out the form and arrange collection whilst you are on the call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-06-2017

Call customer service again and they should fill out the form and arrange collection whilst you are on the call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎30-06-2017

Hello @welshlady91, welcome to our O2 community! It is great to see you posting

You can find the information under O2 insurance help pages here.

As @MI5 said, about How to submit a claim: Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

We hope to see you around

Thanks a lot @MI5 for your help!

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