cancel
Showing results for 
Search instead for 
Did you mean: 

charged for roaming when roaming is off

fee3
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

why am i being charged for roaming when its been turned off. its also data roaming. 

Message 1 of 11
2,936 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126969 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@fee3 
If you have mobile data and data roaming off AT ALL TIMES, you should not be charged.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 11
2,690 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 126969 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@fee3 
If you have mobile data and data roaming off AT ALL TIMES, you should not be charged.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
2,691 Views

pgn
Level 77: Grand Master
  • 39371 Posts
  • 243 Topics
  • 1790 Solutions
Registered:

While waiting for O2 to answer, as per @Cleoriffs advice above, @fee3 - take look at this post and see if it helps - as I imagine you are not in the UK if you are seeing roaming charges at all: https://community.o2.co.uk/t5/Pay-Monthly/Data-Roaming-Charges-from-US-despite-having-Data-Roaming-O...

Message 3 of 11
2,663 Views

koogeybear
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am having the same issue despite Roaming and Data switched off (as per o2's instructions) and been complaining to o2 since May 2023. Now they are telling me to take out SIM when abroad!!?? Rediculous. Didn't have problem when with Virgin before o2 took over my account!!!!

Message 4 of 11
2,075 Views

pgn
Level 77: Grand Master
  • 39371 Posts
  • 243 Topics
  • 1790 Solutions
Registered:

@koogeybear wrote:

I am having the same issue despite Roaming and Data switched off (as per o2's instructions) and been complaining to o2 since May 2023. Now they are telling me to take out SIM when abroad!!?? Rediculous. Didn't have problem when with Virgin before o2 took over my account!!!!


Did you read the linked article up above, @koogeybear - https://community.o2.co.uk/t5/Pay-Monthly/Data-Roaming-Charges-from-US-despite-having-Data-Roaming-O...

 

It seems to relate to certain apps sending silent SMS messages, and if you are roaming in an area under Travel Bolt-On cover, triggering the £6 charge, or worse yet in a country with no roaming partner.

 

 

Message 5 of 11
2,074 Views

koogeybear
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes, had done so thanks anyway. My problem is incoming calls being received abroad despite Roaming and Mobile Data being switched off (as per o2 instructions) Every time this happens I get an overseas call charge despite not answering the call. O2 sat this should not happen but can't give me the reason and have, as yet, not refunded me.

Message 6 of 11
2,046 Views

MI5
Level 94: Supreme
  • 150791 Posts
  • 645 Topics
  • 28728 Solutions
Registered:

Turning off roaming only relates to data use, not calls and texts.

You need to understand how your phone works.

Voicemail also needs to be off as this will invoke a charge if it answers the call even if no message is left.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 11
2,045 Views

pgn
Level 77: Grand Master
  • 39371 Posts
  • 243 Topics
  • 1790 Solutions
Registered:

Guide: All you need to know about O2 Voicemail 901 contains the info on enabling and disabling voicemail - best done before you leave the UK, not all networks understand the short codes correctly, @koogeybear.

Message 8 of 11
2,044 Views

koogeybear
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you, sadly this is not what o2 told me when I first complained in May 2023 and they told me (as I had been doing) to turn off Roaming and Mobile Data and this would stop incurring call charges whilst abroad. No mention made about Vouce mails getting through and again had not opened. Yesterday o2 said the only way to stop any if it was to remove my SIM card whilst abroad. I never had the problem before switching from Virgin to o2 when they consolidated mobile business. Switching Voice mail won't fix problem either as the initial incoming call will still get through.

Message 9 of 11
1,993 Views

koogeybear
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you, sadly this is not what o2 told me when I first complained in May 2023 and they told me (as I had been doing) to turn off Roaming and Mobile Data and this would stop incurring call charges whilst abroad. No mention made about Voice mails getting through and again had not opened. Yesterday o2 said the only way to stop any of it was to remove my SIM card whilst abroad. I never had the problem before switching from Virgin to o2 when they consolidated mobile business. Switching Voice mail won't fix problem either as the initial incoming call will still get through.

Message 10 of 11
1,992 Views