Solved: Re: changing tariff query.

Anonymous · ‎09-09-2016

I am currently on the £10 big bundle tariff and requested to change to simply pay as you go. I have changed my mind but can't find out how to cancel the change and stay on the tariff I am on. I have a Microsoft Lumia.

MI5 · ‎09-09-2016

You can only change tariff once every month so you may have to ride it out for a month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎09-09-2016

Hi @Anonymous To be quite honest you will need to speak to customer services http://www.o2.co.uk/contactus

Make sure you speak to someone and not use live chat..

Veritas Numquam Perit

MI5 · ‎09-09-2016

You can only change tariff once every month so you may have to ride it out for a month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎10-09-2016

Thank you

Cleoriff · ‎10-09-2016

No problem @Anonymous. If you want to ring CS this morning, then generally 8-8.30am is the best time

Veritas Numquam Perit

O2

changing tariff query.

How to cancel contract if never activated sim?

How to make a complaint

Eltham Store O2 Eleanor flagged a genuine customer...

Calls dropped soon as dialed

Access to billing / phone plan etc