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change of sim keeping same number

Debbie234
Level 1: Joiner
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Yesterday I hd my sim changed in the o2 shop in blackpool as the old one wasn't receiving text messages - order number NC77802500 - the new sim works but I have lost all my contact names

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MI5
Level 94: Supreme
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@Debbie234 

If your contacts were on the sim, the only way to get them back is to put the old sim back in the phone and copy your contacts to your phone memory.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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