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My Pay as you go sim just got deactivated, I need to keep that number.

Anonymous
Not applicable

is there a way of activating it / getting a replacement with the same number? 

 

or getting in contact with o2 about it? 

 

Thanks.

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MI5
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@Anonymous 

All networks will deactivate PAYG sims if not used, just be aware.

O2 is 6 months, others only 3, so check your T&C's carefully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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@Anonymous Probably best to scroll down to the social media links and try those routes: 

How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



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jonsie
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Whether you can get the number back is totally dependent on how long it has been deactivated

Guide: How to find help & contact O2 

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Anonymous
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Decided to change my details & get a new sim from a different network.

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MI5
Level 94: Supreme
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@Anonymous 

All networks will deactivate PAYG sims if not used, just be aware.

O2 is 6 months, others only 3, so check your T&C's carefully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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Anonymous
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Thank you for the replies, never had any Issues with o2 but decided to go with Asda Mobile & get a new number.

  • £4 & £5 bundles & also cheaper standard Call & Text rates so it's cheaper for a very light user.
  • 270 days of no Top Up; 180 days + a warning text & then 90 days in restricted mode in which to call them & reactivate.

 

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Oxonian
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Good luck with Asda Mobile @Anonymous, I hope that it works out well for you. 👍 

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