on 03-06-2021 13:32
Solved! Go to Solution.
on 03-06-2021 13:34
How to cancel here Guide: Cancelling Your Contract
or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 03-06-2021 13:34
How to cancel here Guide: Cancelling Your Contract
or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 03-06-2021 13:36
on 03-06-2021 13:37
on 03-06-2021 13:37
on 03-06-2021 13:47
on 03-06-2021 13:54
on 03-06-2021 13:54
on 03-06-2021 14:12
on 03-06-2021 14:12
@ashley_hmd Why didn't someone just call O2 and report the phone as lost? O2 would have sent out a new sim associated with that contract's airtime which could have been used in any phone.