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on 03-06-2021 13:32
Solved! Go to Solution.
Accepted Solutions
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on 03-06-2021 13:34
How to cancel here Guide: Cancelling Your Contract
or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-06-2021 13:34
How to cancel here Guide: Cancelling Your Contract
or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-06-2021 13:36
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on 03-06-2021 13:37
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on 03-06-2021 13:37
Your brother will need to call and give notice to cancel the contract.
He can contact customer services on 202 or 0344 809 0202
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 03-06-2021 13:47
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on 03-06-2021 13:54
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on 03-06-2021 13:54
They will ask for the mobile number and details from the account as well as some security details.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 03-06-2021 14:12
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on 03-06-2021 14:12
@ashley_hmd Why didn't someone just call O2 and report the phone as lost? O2 would have sent out a new sim associated with that contract's airtime which could have been used in any phone.

