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margaret1111
Level 1: Joiner
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I have been trying since Nov 10th to get my mobile working with 02 I have my PAC number they just can't seem to activate my new sim and transfer number, i have spent hours on line and numerous chats on line they keep saying sending a message t[o xxxxxxxxxxxxxx  my mobile but i cant read the code or message because its not working 

how do i cancel my contrat i have not paid my first bill yet

 

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MI5
Level 94: Supreme
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@margaret1111 

You need to call O2 and cancel under the change of mind policy, or else you will be charged 

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

But I can also ask @O2Emma to see if she can help with your PAC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
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Evening @MI5 i will take a look into it thanks.

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O2Emma
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Hi@margaret1111 I will need to private message you.

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