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can i add the balance of my old phone to my new upgrade

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Anonymous
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on ‎01-10-2015 17:18

on ‎01-10-2015 17:18

can i add the balance of my old phone contract to my new upgrade

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MI5
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on ‎02-10-2015 16:04

on ‎02-10-2015 16:04

OK, with you now, but no, sorry. You must pay what you owe first before you can upgrade.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎01-10-2015 17:39

on ‎01-10-2015 17:39

If it's a straight upgrade any credit you have will automatically carry forward.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎02-10-2015 15:55

on ‎02-10-2015 15:55

sorry didn't explain myself properly I want to upgrade but still owe £120.00 on my existing phone can that be added to another contract if I choose to upgrade
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MI5
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In response to Anonymous
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on ‎02-10-2015 16:04

on ‎02-10-2015 16:04

OK, with you now, but no, sorry. You must pay what you owe first before you can upgrade.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-10-2015 11:58

on ‎04-10-2015 11:58

The device has to be paid off first. You could sell the phone and use money to pay it off though strictly speaking it still belongs to the HP company. They wouldn't know though in honesty.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎05-10-2015 16:40

on ‎05-10-2015 16:40

Hi @Anonymous @ please remember to mark a post as a solution if if you found one!
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