Solved: can i add the balance of my old phone to my new up...

Anonymous · ‎01-10-2015

can i add the balance of my old phone contract to my new upgrade

MI5 · ‎02-10-2015

OK, with you now, but no, sorry. You must pay what you owe first before you can upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎01-10-2015

If it's a straight upgrade any credit you have will automatically carry forward.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-10-2015

sorry didn't explain myself properly I want to upgrade but still owe £120.00 on my existing phone can that be added to another contract if I choose to upgrade

MI5 · ‎02-10-2015

OK, with you now, but no, sorry. You must pay what you owe first before you can upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-10-2015

The device has to be paid off first. You could sell the phone and use money to pay it off though strictly speaking it still belongs to the HP company. They wouldn't know though in honesty.

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Anonymous · ‎05-10-2015

Hi @Anonymous @ please remember to mark a post as a solution if if you found one!

O2

can i add the balance of my old phone to my new upgrade

Would like to end and move away from O2

hard one! as son in Australia.

Roaming

MPN move to another o2 account

Pay monthly eSIM activation