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Can't top up via web?

Anonymous
Not applicable

I have recently ordered the free £10 Bundle sim as thoroughly fed up with EE after they cost me £50 credit, and want to shift over to this card. It says all I have to do is top up and it'll activate, but I can't top up via the web, it goes processing processing then Error 500: Something's gone wrong. Do I need to use a cashpoint (ATM) top up or call or what?

Thanks

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MI5
Level 94: Supreme
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Registered:
Use a cashpoint or voucher for the first top up, then register your card in your My O2 for subsequent top ups.
If you can't register online give CS a call on 4445 to register it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 4
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MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:
Use a cashpoint or voucher for the first top up, then register your card in your My O2 for subsequent top ups.
If you can't register online give CS a call on 4445 to register it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Anonymous
Not applicable
Ok thanks, will try that slight_smile
Message 3 of 4
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Anonymous
Not applicable
Were you able to use a cash point or voucher @Anonymous? slight_smile
Message 4 of 4
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