blocked incoming calls

[Anonymous]

really not happy and now thinking of leaving 02 my bill was due on the 25th Dec iv not paid it yet as I don't get paid till next week but you have cut all my services i can't even get incoming call I'm so angry I'm now thinking of leaving I expected you to block outgoing call but to block income calls is a joke iv never been treated so bad

[Cleoriff · Accepted solution]

@AnonymousIf you don't pay your bill you will get cut off. It's as simple as that. Had you contacted O2 a couple of weeks before now and told them you had a problem they may have delayed your payment date

The only way to get your service resumed is to pay your bill and then contact customer services. You may be liable for a late payment fee.  https://www.o2.co.uk/contactus

Different payment methods here https://community.o2.co.uk/t5/How-to-guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

[Anonymous]

I did explain to o2 a week before Xmas I don't get paid till the 5th Jan and they was fine but still fully cut me off Xmas day iv been with other networks and never been totally cut off incoming calls for late payment and u want to add late payment charge I'm done with o2 you can keep your network

[Cleoriff]

@AnonymousIf you did contact customer services and they agreed to a late payment then it will be on your records. Ring them again this morning (Use a landline or live chat ) and speak to them https://www.o2.co.uk/contactus

[Anonymous]

no thanks I'm going pay as you go but thank you iv really had my full of o2

[Cleoriff]

It's up to you @Anonymous Information on cancelling your contract here. You will have to pay what you owe.

https://community.o2.co.uk/t5/How-to-guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

[MI5]

Regardless of what you were told by customer service the systems are all automated.
Once the system sees non payment it will block the account.
I understand your frustration but you agreed to pay what you owe on time each month when you signed your contract and cancellation of services is clearly covered in the T&C’s.

[Anonymous]

You agreed to pay on time when you signed the agreement so the onus is on you not O2. As you have been told the system is auto generated only by speaking to customer service can it be overridden but they may not have action the request 

[jonsie]

O2 staff seem unable to or have no access to override the system. All they will do is put a note on your account. Simple to have a direct debit set up to take payment after your payday?