How do I contact support using chat

HarryHotdog · ‎17-05-2025

My phone only receives incoming calls, I cannot make outgoing calls, everything, including 202 and 2202 etc fails to connect. I am 25 miles from a public phone box. How do I contact support over chat, my bill is up to date, it is three days of no outgoing calls so far, I can't communicate with my bank or any clients, this is a business account.

MI5 · ‎17-05-2025

@HarryHotdog

It's 8002 for business accounts, if that works.

Not sure if there is a chat option in your MyO2, but there is on consumer accounts under support.

Otherwise, message on social media and ask for a call back.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

In store is also an option if there is one nearby.

Find a store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-05-2025

Some additional help also @HarryHotdog

https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

How do I contact support using chat

O2 Business - Bill Analyser

Change direct debit payment details

Changing my contact number for security checks

Leaving O2

Change of business address