billing

[calebscott]

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@calebscott 

O2 require 6 digits for a card date so are you using the 12/2021 format?

[calebscott]

Yess I believe soo