bill problems

[Anonymous]

went into an o2 shop to add a bolton which they did. they also removed my o2 to o2 calls with out my knoledge. the following month i recieved a 145 pound bill and now dont want to help resolve this matter. have been back to the shop 4 times and have made the same number of calls to thecustomer help line, they still insist i must pay this bill. what can i do?????

[Liquid]

Unless you requested for them to remove your O2 to O2 calls they cannot expect you to pay for that. (Didnt even think that was possible)

What bolt on it?

[jonsie · Accepted solution]

If customer service won't help then try the official complaint procedure.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Incidentally what bolt on did you add?

[Anonymous]

the bolt on was an internet package

[perksie]

Have you checked your bill to see what this money is for?

[Liquid]

I can't find info on being able to remove O2 to O2 calls. I don't mean to be rude but is this definatly what has happened?

[jonsie]

I have the same bolt on and it can be removed....although I would be screaming blue murder if they did!

[Liquid]

Dang why on earth would you allow a "free" bolt on to be removed:/

[perksie]

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@jonsie wrote:

I have the same bolt on and it can be removed....although I would be screaming blue murder if they did!

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I was offered that bolt on free and refused it, I swear I could see the reaction on the girl's face down the phone!

I have 600 minutes that I never use up.

[Anonymous]

The shop and customer services both agree that this has happened but say its my word against the shop adviser.. What has happened to the old saying, the customers always right.