being charged twice

[Katie23]

hi, 

could someone please look into my lastest bill as i have been charged twice for disney plus, and then disney plus themselves have also charged my original  payment method. so if possible could i have this resolved as i am being charged for a service i am not using.

thanl you 

[gmarkj · Accepted solution]

Hi @Katie23.
This is a customer forum, so we would not be able to take a look into this for you.
It sounds like you had an existing Disney account and then signed up with o2.
You would need to close the account with them if you no longer want/need it.
There are numbers for o2 customer service in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@Katie23 

You need to contact O2. This is a community of customers, sorry.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.