Solved: Re: being charged twice

Katie23 · ‎05-07-2021

hi,

could someone please look into my lastest bill as i have been charged twice for disney plus, and then disney plus themselves have also charged my original payment method. so if possible could i have this resolved as i am being charged for a service i am not using.

thanl you

gmarkj · ‎05-07-2021

Hi @Katie23.
This is a customer forum, so we would not be able to take a look into this for you.
It sounds like you had an existing Disney account and then signed up with o2.
You would need to close the account with them if you no longer want/need it.
There are numbers for o2 customer service in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎05-07-2021

Hi @Katie23.
This is a customer forum, so we would not be able to take a look into this for you.
It sounds like you had an existing Disney account and then signed up with o2.
You would need to close the account with them if you no longer want/need it.
There are numbers for o2 customer service in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎05-07-2021

@Katie23

You need to contact O2. This is a community of customers, sorry.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

being charged twice

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills