being charged for premium services on my mobile broadband

[caspergriswold]

well that a pretty serious design flaw if you ask me. Like being able to charge money to your ip address without your permission. And not being able to stop them?? I can contact these companies tomorrow and they can do it again a week later. time to cancel my contract i think.

[MI5 Level 94: Supreme]

The only one you can move to for full protection now is EE but I guess all others will have to follow them pretty quickly now.

[caspergriswold]

well i will stop mobile broadband and go onto landbased. If its sending my  sim number to every site i might as well add my credit cards details while i'm at it. 

[MI5 Level 94: Supreme]

You can ask o2 to block all premium charges and any charge to mobile charges although this is on by default and you have request it to be turned off.

[caspergriswold]

Already asked that. She said they couldn't. presumably because they cant stop the sim sending out the number

[MI5 Level 94: Supreme]

They can do it.
Unfortunately you spoke to someone with no idea what they are talking about (sadly not uncommon)!
Call back and ask again and you may get someone who knows what they are doing.

[caspergriswold]

well i will wait to tomorrow and speak to fraud. she saved the chat, i saved the chat so if any more charges are put on its their responsibility. thanks for all your help. Its appreciated.

[MI5 Level 94: Supreme]

Best of luck

[Cleoriff Level 94: Supreme]

@caspergriswoldThese are the bars you can have placed on your account. Information directly from O2

The top two are the ones you need to look at

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

Best of luck from now on

[caspergriswold]

thank you cleoriff. will ask fraud when i give them hell tomorrow :0)