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Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:03
well that a pretty serious design flaw if you ask me. Like being able to charge money to your ip address without your permission. And not being able to stop them?? I can contact these companies tomorrow and they can do it again a week later. time to cancel my contract i think.
Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:10
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:13
well i will stop mobile broadband and go onto landbased. If its sending my sim number to every site i might as well add my credit cards details while i'm at it.
Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:22
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: being charged for premium services on my mobile broadband
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23-05-2018 22:23 - edited 23-05-2018 22:24
Already asked that. She said they couldn't. presumably because they cant stop the sim sending out the number
Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:37
Unfortunately you spoke to someone with no idea what they are talking about (sadly not uncommon)!
Call back and ask again and you may get someone who knows what they are doing.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:41
well i will wait to tomorrow and speak to fraud. she saved the chat, i saved the chat so if any more charges are put on its their responsibility. thanks for all your help. Its appreciated.
Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:46

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: being charged for premium services on my mobile broadband
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on 23-05-2018 22:48
@caspergriswoldThese are the bars you can have placed on your account. Information directly from O2
The top two are the ones you need to look at
https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903
Best of luck from now on
Re: being charged for premium services on my mobile broadband
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on 23-05-2018 23:19
thank you cleoriff. will ask fraud when i give them hell tomorrow :0)