being charged for premium services on my mobile broadband

[caspergriswold]

Hi, have spoken to the guru's but i was hoping someone could give me some more details before i talk to fraud tomorrow and the person couldn't really give me much help

I checked my mobile broadband today and have been charged by two companies for about 20 pounds. These companies are payforit and Net real solutions.  for premium calls and games. She seemed to think that clicking on pop-ups will automatically get these charged to you which sound very iffy seeing i would have thought you would have to press accept or put in some details. At the end of the day i don't play games at all. I'm on a laptop, not a phone and i don't actually know my o2 broadband number until i checked it tonight. I would never give out my broadband number because i don't know it and id give out my mobile phone number if i had to The only people who know it are 02 and me finding it tonight. Now she insists my computer has not been hacked but can't block anymore charges which is about as much use as a chocolate teapot really so how the hell did they get the number without hacking my computer, and if they can do this, isn't the whole system totally insecure?

[caspergriswold]

well that a pretty serious design flaw if you ask me. Like being able to charge money to your ip address without your permission. And not being able to stop them?? I can contact these companies tomorrow and they can do it again a week later. time to cancel my contract i think.

[MI5]

The only one you can move to for full protection now is EE but I guess all others will have to follow them pretty quickly now.

[caspergriswold]

well i will stop mobile broadband and go onto landbased. If its sending my  sim number to every site i might as well add my credit cards details while i'm at it. 

[MI5]

You can ask o2 to block all premium charges and any charge to mobile charges although this is on by default and you have request it to be turned off.

[caspergriswold]

Already asked that. She said they couldn't. presumably because they cant stop the sim sending out the number

[MI5]

They can do it.
Unfortunately you spoke to someone with no idea what they are talking about (sadly not uncommon)!
Call back and ask again and you may get someone who knows what they are doing.

[caspergriswold]

well i will wait to tomorrow and speak to fraud. she saved the chat, i saved the chat so if any more charges are put on its their responsibility. thanks for all your help. Its appreciated.

[MI5]

Best of luck

[Cleoriff]

@caspergriswoldThese are the bars you can have placed on your account. Information directly from O2

The top two are the ones you need to look at

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

Best of luck from now on

[caspergriswold]

thank you cleoriff. will ask fraud when i give them hell tomorrow :0)