Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Useless

It is literally unbelievable the lack of communication that you get from o2 and how not one person will give you an honest answer. Due to completely inept staff my delivery is going back to the warehouse! You couldn’t make this up and being told nume...

Resolved! Charges and data plans

Last month my mobile plan was £26.44, (3Gb Data and phone calls)Just got an email notification that my "£35 plan" was going up to £39.69 ! Where on earth did they get that from ???? Am requesting a mac code for my phone number and shall be switchingt...

Resolved! Cancel pay monthly sim card

I have been given an 02 sim card thru' a Virgin deal that I do not want or need. I would like to cancel this sim card & close the account but after 3 hours on the phone & being passed to various call operators my call was cancelled without the matter...

network not working

my line does not work or connect

Cancel

Opened an account yesterday and waiting SIM card. Plan was myself and wife and son with virgin and when contacted them as I put of contract no termination fee but my wife and son£80 each. I pointed out we’re told of coming price and if reply within 3...

Resolved! My tarrif

Why cant i see My tarrif ?

Resolved! Old phone payment

Was offered guaranteed £150 payment for old phone but dont know how to claim it

Resolved! Swapping phone numbers between 2 contracts

Just started a whole new contract to get new phone and still want to keep paying my old contract. Can I swap my existing number to new contract (I have larger data allowance on new) and swap the new number to old contract. I dont want to end old cont...

Resolved! O2 not taken D/D

I have just had my o2 bill in and was surprised to see my bill was double what i was expecting, so have logged on to my account and it seems that O2 have not taken my direct debit last month ( I have been with the 11 years this has never happened, wh...

Resolved! Paying bill

Hi there I tried to log into my O2 to pay my monthly bill but it’s asking for my number of the account to send a code but my texts n phone calls aren’t coming through as they have been cut off

O2

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