Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Anyone received the prepaid Mastercard?

I haven’t received the sms or the email. Rang up yesterday and had a 30 second conversation where I was told there was a technical issue and I would get it in 24hrs. Still no sms or email. Reading all the horror stories from the previous prepaid Mast...

Resolved! Missing item from.order

Upgraded my contract with new phone which was supposed to have a free chromebook as part of the offer however today only the phone has been delivered. Anyone got a phone number or email address to contact 02 customer service

Resolved! Order

Trying to place an order. Check out sent a code - I can't access as the handset is broke.

Resolved! Number change

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else bee...

Resolved! Change of address

One of my friends swaped his sim as he lost first one and changed his password for my o2 then after a week he upgraded to phone plan and o2 team put this into fraud and closed all his sim accounts what should he do.?

Resolved! New tariff but now no mobile network (no 3G/4G)

Please help!i changed from one o2 tariff to another o2 tariff and now i have no mobile network at all. Only able to use wifi. the phone and sim are the same. i spoke to someone at o2 and they helped me reset network connections via iphone but still n...

Resolved! Pay Monthly Sim

How long does it take to upgrade from PAYG to pay monthly? I ordered a new SIM card four weeks ago and am still waiting.

Unknown payment for Telefonica UK coming out of my account every month.

Going through my bills recently I have noticed a payment to Telefonica UK coming out of my account every month that is neither for my device plan or my airtime plan. I have checked My O2 online, and it is not listed there at all under any of my bill ...

Resolved! combining two contracts together

Hi there I need some help!My O2 phone got stollen this morning and I didn't have insurance. I visited an O2 store and they mentioned that I could get another contract out and combine the existing contract with the new one as I still need to pay off t...

Resolved! DPD lost the phone.

Hi, I recently upgraded on Friday 25th November. I was expecting the phone and charger on Monday 28th. DPD only delivered the charger. I raised a complaint with O2 to investigate what happened to the phone. No progress so far from DPD. I am kind of s...

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