Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Switching from pay monthly to pay as you go

Hi!My contract was due to end in April 2021 but I decided to pay off my phone plan and end my contract early. I have made the decision to switch to pay as you go and I am waiting for my new SIM to arrive. But when I look on MyO2 my Monthly O2 Refresh...

Jjwilko by Level 1: Joiner
  • 1 replies
  • 0 kudos

How do I get 02 to contact me ?

My sim has been blocked through loosing my job i explained this to a 02 adviser who explained I needed to ignore the letters they've totally blocked my phone and I can't call for them to get any help.

Plocho by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New contract via a Third Party

Hi. My contract with 02 ends next week and i have been looking at a new contract with a third party, but still on 02. Can i order the phone and then immediately migrate the new contract to the old number or do i have to wait 30 days? If i can, how do...

Resolved! Upgrading my phone.

Hi I’m trying to upgrade my phone, I get right through to the end and advisors have set everything up. All I have to do is click a link and complete the contract but it keeps coming up with the same message saying “you cant use this server or your co...

Resolved! Upgrade delivery texts

I have just upgraded my son’s pay monthly sim (all in my name). It stated they would text, when the device has been sent, with updates. Will they text my phone number as that’s the number they have for the account holder? Or will they text the number...

LisaB89 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Dodgy text?

Hi,I have just finished upgrading my phone - did everything online. As soon as I got the confirmation screen on my computer that the payment etc had been made, I received a text message from 8101921 claiming to be O2 and saying the following: 'For yo...

Resolved! Disney+

Why have I had two charges for Disney+ added to my monthly bill?

Csh_91 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancellation early

So I requested a pac code for my new SIM card, will that automatically cancel my contract with o2 or do I need to do something?Also, I still have a final amount to pay for it, if I do not have a direct debit how do I go about this?

Kirstie2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

device plan

i want to settle my remaining device plan amount, ive tried ringing multiple times and cant get through