Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi I’m due an upgrade soon and I’m wondering is there any deals I could get.

Mullan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unexpected payment

Hello there! Is anyone know, what is that means O2 REFERENCE : GEDxxxxxxwith type : DD . They automatically took money from me, but i have no idea what is am i paying for ..And it's not my monthly payment..

Resolved! Complaint re premium charges

I had a notification that I was being charged extra as I had phoned a Premium phone number. I managed initially to get on to live chat and was in the middle of a conversation when I was called away as a matter of urgency. The live chat was terminated...

Babs1959 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! replacement simm

Hi I've just got a new phone which uses a nano simm. I have tried on the web site and phoned but just get cut off. What can i do?

JohnLee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Device Fee / Upgrade Options

When I look at upgrading, the (astronomical) fee shows a Device Fee along with an Airtime Fee. I would assume that my current contract is the same, but shows no Device Fee anywhere, and only a price each month for my "Tarriff Charges". Would be right...

mp87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade queries

I am due an upgrade, what is data rollover? Why has O2 suggested I have a new tarrif with more data when I don't use up my current allowance? If I upgrade online from previous experience O2 shops don't want to know if there is a problem, is this stil...

Upgrade6 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! New iPhone set up- mobile data transfer issue

Hi all, Hoping someone can help me with this one. I've just upgraded my iPhone online and have transferred all my settings etc over from my old iPhone. The only thing that isn't working is my Mobile Data. When I go into Settings I don't have an optio...

NatashaC by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Contract ending

Hi, My contract is due to be finished on the 11th June 2020. I wish to keep my phone and move to sim only after this. I cant find how I do this without paying the remainded of my plan now. I dont want to keep paying my overpriced airtime plan and the...

A15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

New 02 sim

I have a new 02 sim card but my old iPhone does not recognise it. How do I get my phone unlocked??