Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

14 day change of mind

I was recently advised to change to o2 by Virgin mobile, but within a day of agreeing decided that I did not want to switch so decided to cancel using the 14 day change of mind option. I have tried all the various contactoptions with no luck. It seem...

Resolved! Customer Services

I am trying to contact customer services to no avail. I am currently waiting on them now after being hung up on after an hour and a half of waiting to speak to someone. Firstly, does anyone know why there is such a long wait? Secondly, what kind of c...

Resolved! Outstanding Payment

I recently changed service provider, now I cannot access my online O2 account to pay my last bill and as everyone else mentioned getting hold of them is near on impossible! No idea now how to pay this - I have just been holding for over an hour for m...

Resolved! Phone fraud (own number)

Just received a call proporting to be from Amazon about my account, didn't listen to much, but the really worrying part is it was from my own number! Anyone else had similar? Does that mean that someone has cloned my account and can rack up calls?

Resolved! 60044 competition charge

How can I stop a 60044 competition charge I seem to be paying every week which equates to £18.75 per month.

Resolved! How do I get my 6 months free of Disney plus?

Could anyone help me with finding out how I get my 6 months free Disney plus please

Resolved! Barrs on my phone

I missed 2 service bill but continued to pay my device bill. I have still yet to pay the outstanding, my phone is barred, i cant phone or text, but i cant receive texts or messages either. Is this normal?

Resolved! Can you change your number online

Are you able to change you mobile number online

Resolved! Spend cap

Can I check that both of my accounts have a spend cap please. One of my accounts I had changed my tarriff and will start from 14th February. can I check that the spend cap will continue. so that a spend cap will continue with the new tarrif ?

Resolved! Tariff changed

I received a call from O2 yesterday saying my monthly payment would be reduced. I have checked my O2 account today and my tariff has been more than doubled from £7.00 to £16.00. Can you rectify this. I have also received an iphone through the post wh...

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