Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling Sim

How do I cancel my sim?OrDoes my sim automatically get cancelled when I use my PAC code?Thanks

I’ve just got my new phone but it’s not receiving any mobile reception?

My old phone alway had full 4g service at my house but since I got my new phone it has no reception at all. Can’t find anything anywhere to show me why this is happening? Can anyone help?

Resolved! How do I get a copy of an old bill?

I'm no longer and O2 customer and so cannot sign into 'My O2'. I need a copy of my final bill - can anyone advise how I can get hold of it?

Resolved! Contract not added to my credit report

Why my sim contract (for Two years) and now my phone contract is not shown on my credit report?I have checked Equifax, Experian and clear score, and nothing there says I have been in contract with O2?how can this be added?

Resolved! New phone/ear buds

I have just received a new phone and the deal was also for free Sony ear buds just wondering if they will arrive soon can you check I have to receive them please

Resolved! Receiving UK calls in Spain

I'm sure this has been answered a tonne of times but im currently 'Roaming' in Spain. its been a while since i was here and if i recall whenever i received any UK calls i was charged a fee so avoided all UK bound calls to be sure im not charged. Is t...

Resolved! Data

I didn't realize that 02 did unlimited data. Didn't think they did that cause I have asked before and they said people didn't need that much data

Resolved! keep my present number

hi, my present pay as you go number is and my new monthly pay number is. I would like to keep my old number. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Is a new samsung s22 plus locked in O2 if will get it with a monthly payment?

Hi there, I am looking to get a new Samsung S22 plus with a monthly plan and use it with my Three sim card in it. Need to know if the phone will be locked in O2 or not. Thank you

Resolved! Current bill

Hello I have a current bill of £107 and I will not be able to pay it until 18/02/22 as that is when I get paid thank you for listening

O2

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