Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250630 Views
  • 2 replies
  • 2 kudos

Resolved! Not receiving calls or texts

Hi have been have an issue with my o2 sim when people ring me it’s saying phone number not recognised or call failed but I can still ring people just fine so I went in the o2 shop and they swapped my sim and they said it will take 24hr to come back o...

alebal305 by Level 1: Joiner
  • 1302 Views
  • 1 replies
  • 0 kudos

Resolved! Can't pay device plan

Can somebody explain why the tab for device plan has not been working for me for MONTHS now, leading to delayed payments, MULTIPLE payments for the same payment in the same month and a lot more stress.Will probably be cancelling my plan after this co...

KN73 by Level 1: Joiner
  • 1269 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel my online order

Hi. I was wondering how to cancel an online order I placed today? I have the order number but it hasn't been processed so no money has been taken yet [personal details removed]

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Anonymous by Not applicable
  • 47273 Views
  • 12 replies
  • 0 kudos

Resolved! Porting number taking too long

Bought a pay monthly SIM on 28th Feb. SIM has arrived & in my phone. I gave my mobile number & PAC code at the point of buying when the purchase form asked "do you want to keep your old number?" Number still not changed. It's been 3 full working days...

OES90 by Level 1: Joiner
  • 3158 Views
  • 5 replies
  • 0 kudos

Resolved! Text offer

Can you confirm if this is a genuine o2 offer pleaseHttp://v.o2.co.uk

Missy12 by Level 1: Joiner
  • 1377 Views
  • 2 replies
  • 0 kudos

leaving o2

I am currently paying a lot to be on a tariff that I do not need and would like to go sim only

leanne9 by Level 1: Joiner
  • 589 Views
  • 3 replies
  • 0 kudos

Recycle old mobile

I need to recycle my old mobile as part of my upgrade but I have a returns label etc

Justine36 by Level 1: Joiner
  • 458 Views
  • 2 replies
  • 0 kudos

Resolved! New rate from April 2023.

I have recently received a letter saying that my plan is increasing from £12 per month to £14.07. As I am currently paying £7 per month I don'nt understand what is going on, please help... James Whiting... xxxxxxxxxx.