Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 235793 Views
  • 2 replies
  • 2 kudos

Resolved! Travel abroad

I will be travelling outside the Europe zone shortly. What are my options on phone use

Baz10 by Level 1: Joiner
  • 490 Views
  • 2 replies
  • 0 kudos

Resolved! Retain my old number

How can I retain my old number without waiting for hours for someone in O2 answering the phone?

Theseus by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Dispatch

Hiya, I ordered an xbox series x on Friday, no new emails have arrived besides the email confirming my order; no updates on progress or a delivery time (I paid for weekend delivery but nothing arrived.) How long does it take for an order to dispatch?

M_L by Level 1: Joiner
  • 416 Views
  • 1 replies
  • 0 kudos

Samsung fold z3 screen broken

No help from o2 after a 2 hr call I got hung up on. Tried doing the conversation through o2 app and get told no one can help. This is ridiculous

Riaxxx by Level 1: Joiner
  • 469 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade on phone

Hi,I am looking to upgrade my I phone x to an Iphone 13 however I am not happy with any of the deals offered as I can find better elsewhere in particular with 3 network. Can you please advise if you can price match as I would prefer to stay with 02 h...

Hanif by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! New Order

Hello everyone,I placed an order on Wednesday 25th, I have since been talking with a few different people from 02, one being Friday and the other Saturday, saying that they have raised a case to see why i haven't heard anything. I was reasured that i...

Dreadful service in Lancaster, Lancashire

Hi all i am so mad, I am a lonof time customer of O2' over 5 years , I live in Lancaster Lancashire and for over 10 days now the service has been appalling, signal dropping out, no service , searching for signal, phone disconnecting as and when i man...

Anonymous by Not applicable
  • 4094 Views
  • 18 replies
  • 0 kudos

Resolved! Upgrade and offer available on iPhone 14

I have seen an offer currently on for the iPhone 14, where get a prepaid digital mastercard with £100 on. Does this mean the £100 can only be used on 02 products?Also my upgrade is March 2023, I have approximately £30 left to pay. If I did the above ...

Resolved! Order confirmation and Mastercard claim

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order h...