Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone never delivered

Hi, Im not sure if anyone here would be able to help. Two weeks ago I bought a pay monthly phone. O2 shipped the phone 2 days later and here is where my problem starts. DHL was supposed to deliver my phone on Monday but for some reason they didn't. T...

Resolved! Airtime

HiMy bill is increased without reason Anybody knows why airtime so high?

Resolved! Apple Watch for Christmas - how to set it up for someone who has a business number??

Hello I've bought my partner an Apple Watch for Christmas from the Apple store. The idea is that he then doesn't need his phone whilst he is out and we can still text and get hold of him (he never takes his mobile with him). His iPhone is on a busine...

Resolved! Change direct debit

How to change direct debit on app

Resolved! Premium charges from scam

I have just checked my account on my app and discovered that I am being charged at a premium rate for text MSG's from a scam number I contacted customer services and they said they couldn't waver the charges I am furious about this as particularly I ...

Resolved! Your current 18+ settings are: Off meaning?

If Age Verification page shows "Your current 18+ settings are: OFF" does this mean blocking of 18+ sites is off or access to 18+ sites is off please?

Resolved! Barred Number

I am abroad and I can no longer make or receive calls but I can receive text messages.

Resolved! Denied application for contract

Am after a bit of help, my Vodafone contract ended at the end of november, I found a good deal with ID Mobile on a 1 month sim only plan so transferred to them but then find out are awful so last week took out a 12 month O2 sim only plan. The sim car...

Resolved! Contract

Hi, currently going to Oz on a working visa in January for roughly a year. I wanted to know my options regarding my contract, can I pause it whilst I’m away or will I need to still make payments for a phone number I won’t be using.

sim not provisioned

Hi Is anyone experiencing this issue, recently moved my number from tesco to 02, for the last 24 hours I've had no service on any sim card and when you call the number it says the number you have called has no been recognised, I'm also getting a noti...

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