Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade phone not received

Good eveningJust wanted some advice if anyone can help?I upgraded a week ago and opted for click and collect to my local O2 shop.I tracked my parcel and it was delivered to the shop the next day with proof of signature.After not hearing anything abou...

Spend cap

Hi i recentley purchased my contract and apliked a 100 pound spend cap

Resolved! Cancel Contract Early

Hi,Is it possible to cancel contract early if I'm not getting the services I pay for. I took out contract in November '22. I had 2GB data plan which I increased to 5GB In January. I am paying for the 5GB but still only getting 2GB. Reached 2 GB limit...

Returned defect phone and contract cancelled in 14 day period. Now forwarded on to debt collector

Last November I took out a new phone contract with O2, unfortunately the device turned out to be faulty and they gave me the option to have a replacement or end the contract as I was within the 14 day window. I opted to end the contract as I had lost...

Resolved! Credit awarded to my bill not showing

Hi spoke yesterday about this still awaiting response can’t get through on phone tried for last 6 days

Resolved! How many characters in a text to international number?

I sent a relatively short text message to my sister in America. I was charged for three text messages at 48p each making a total charge of £1.44 for one message. Customer services said I had exceeded the limit for a single text message and I had been...

Resolved! 18+ site's blocked

HiMy settings have blocked me onto 18+ sites, why? I've turned it off, but won't let me save settings?

Resolved! Using phone in America

What are the options for using my iPhone 8 in America Florida

Resolved! Pay Monthly

I'm currently on a pay monthly contract that has ended..can I just order a new sim on and use my old number? Is the sim only package the same as a pay monthly contract

Waste of time customer services

Is with my bill going on for more than 1 month. All started because a customer service agent got the numbers wrong for a number migration. Now I am being charged over £600 which I have been told will be credited, with no sign of it happening. I phone...

O2

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