Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overcharged for O2 Travel Bolt-on

Has anyone else been overcharged for their data whilst travelling with the O2 Travel Bolt-on applied?Just got home and have received a shocking additional £185+ bill! Shocked as it clearly states in the Bolt-on documentation that “a monthly £51.50 sp...

Resolved! Confused on what I got told about phone marsks.

Does anyone know if what the o2 store in Bournemouth told me that o2 shares the phone marsks with Vodafone when I thought o2 had there own marsks?

Resolved! Billing date

I’d like to change my billing date please to 1st month for payment to be taken from my bank as get paid at end of month

Resolved! Bill

How do I make my phone bill dearer

Resolved! SIM Only Plan & Apple Watch Ultra

Hi,I want to buy a SIM only plan from O2, and an Apple Watch Ultra to use with it. When I try to buy the watch from the O2 store, it keeps telling me that I need to have a pay monthly plan before I can buy a watch. Does this mean that I have to buy/a...

Purecard

I've received my email for to activate my £300 giftcard (been in contract for 3 months) but the link to register it on email sent does not work. Neither does typing o2 purecard in Google or any other browser. The site just doesn't open.. anyone else ...

Resolved! Slow internet

Hi , Only getting 1.8 mobile internet speed Sometimes less.

Resolved! How long does it take to fix a mast

I first received my sim 10th July and since then I have had little to no network coverage. Checking the service app I was told that there was a problem with the mast and that I would get an update in 2 days. 2 days later I get the same. 2 days after ...

Resolved! Billed for being out of Europe when not

Hi, I've been in Croatia this month for a short break and didn't leave the country, I thought this would be included in my package but for one day I have been billed BIH? I'm not sure why I have been charged.Thanks!

iPhone 13 no calls or texts

Hoping someone can help me on this page. I’ve recently moved across to o2, and got a pay monthly sim. I’ve got an iPhone 13 Promax, and since fitting the SIM card I can’t receive calls or texts at all. I’ve ported my old number over, and according to...

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