Paid off phone plan, need credit report updating

[Dazsta1]

Hey there everyone,

I had a device plan which I recently paid off in full, if possible I need that to be reflected on my credit report ASAP. I've emailed o2creditreferrals but haven't heard anything back just yet. Is there any other outlet I can use/contact to get this updated?

I would usually just wait, but this is for a mortgage application, and they bank lowered my borrowing limit slightly due to this and it's pretty urgent. Looking at my report it's not updated that regularly. 

Any help / advice appreciated.. Thanks!!

[Bambino]

@Dazsta1 Unfortunately we can't help here. The credit referrals department is the only way and their responses are normally painfully slow.

[MI5]

@Dazsta1 

Chase the credit agencies as some only update every 3 or 6 months.

If they have the info from O2 they may be able to update manually and you can also place a notice of correction on the file yourself too.

[Dazsta1]

Thanks both! Just a heads up for anyone else who has the same issue, credit referrals dept got back to me, took a few weeks but they instantly updated the credit file which resolved the issue I had with the bank!

Thank you :)!