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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Phone upgrade

Hi I'm thinking of paying my phone off early and upgrading, currently I use an esim so when I upgrade do I need to order a new physical sim them swap to an esim? Thanks

Dhaw by • Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Resolved! O2 not accepting 30days notice

I contact o2 and gave 30days notice. Requested final bill as there was approx £80 on handset to pay. I confirmed this writing. Requested pac codes. 30days later called confirmed I was leaving again. I’m now with Tesco.Is that the end of my responsibi...

Nickypom by • Level 1: Joiner
  • 1013 Views
  • 5 replies
  • 0 kudos

Resolved! Claim Pixel Buds

I recently purchased a Google Pixel 7A, and a free pair of Pixel Buds were offered with it. However, I can find nowhere on O2 to claim them.

Resolved! Information request?

How do I request all the information o2 have on me? do I write & send a fee like with banks? Thank you in advance

Nickypom by • Level 1: Joiner
  • 613 Views
  • 2 replies
  • 0 kudos

Resolved! My Bill

What an awful site ... I just want to view a breakdown of my BILL and this site is an absolute nightmare of red tape and bs . Please could you email me at - acl1962**Personal info** - a copy inc a breakdown of my bill . I will be moving to another pr...

acl1962 by • Level 1: Joiner
  • 642 Views
  • 2 replies
  • 0 kudos

Monthly sim upgrade

Hello I need assistance please I ordered an upgrade that was sent back to the warehouse as the driver didn’t receive the pin to the delivery. it’s been 10 days since warehouses received and it’s still showing active on account and I can’t upgrade to ...

BUnit82 by • Level 1: Joiner
  • 1000 Views
  • 3 replies
  • 0 kudos

Resolved! Switching from Virgin to O2

Hias a new O2 customer switching from Virgin do I need to do the sim swap process or just insert new sim? I have sent PAC to O2 to keep my number.

Ash56 by • Level 1: Joiner
  • 1713 Views
  • 6 replies
  • 0 kudos

Resolved! Online upgrade constantly fails

My partner did their upgrade through the same link fine (it's a SIM only) but when I try, I get this "Something went wrong, but don’t worry, we can still help you with your order. Chat to us online, or call us on 202, free from your O2 phone, or 0344...

sjp3 by • Level 1: Joiner
  • 2933 Views
  • 3 replies
  • 0 kudos
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