Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 235718 Views
  • 2 replies
  • 2 kudos

Resolved! Cut-off date for RPI Increase on New Contracts?

I'm looking to take out a new Pay Monthly Contract but don't want to get hit straight away with the RPI+Inflation increase. Is there a date leading up to 1st April where I'll be exempt from the instant increase or is it a hard stop where I'll need to...

AbZorba by Level 1: Joiner
  • 1811 Views
  • 1 replies
  • 0 kudos

Can’t make calls in Bulgaria

Greetings,i have been a previous customer of O2 2 years ago. After 2 years with EE which were alright but quite bad in Surrey area compared to O2. I decided to go back to O2.i swapped my number again in January which was a bit of pain cause someone f...

Marty88 by Level 1: Joiner
  • 1853 Views
  • 5 replies
  • 0 kudos

Why can't I text a hospital number?

I'm trying to reply to a number the hospital gave me to text which is 8841 but I keep getting the message "can't send message work o2 error 0".Please help.

Magough by Level 1: Joiner
  • 968 Views
  • 4 replies
  • 0 kudos

Resolved! Billing

Hi I'm a new customer I receive my new device today and my bill date is the 20th February but I don't get paid till the 13th march can I change my payment date to then please I'm worrying as I don't want to be behind

Leah104 by Level 1: Joiner
  • 573 Views
  • 2 replies
  • 0 kudos

Resolved! Redeeming prepaid digital gift card

Hi I'm a new customer and was advised I would get a £100 pound prepaidaster card with my pay monthly purchase anybody know how I can claim this please as I have not received a link or anything thanks

P8 by Level 1: Joiner
  • 1611 Views
  • 3 replies
  • 0 kudos

Resolved! New order of the Galaxy S23 Ultra

Hi there, Does the above picture of a Pre-Order look right at all ?? O2 have verbally said the order is confirmed but I'm a little worried about the "Being Processed" part of it because it sounds like they are still checking things out. O2 have sent ...

Screenshot 2023-02-09 050929.png
bezman70 by Level 1: Joiner
  • 5096 Views
  • 30 replies
  • 0 kudos

Resolved! Tariff

Tariff increased from £9.13 to £11.17. What RPI increase has been applied - January stat was 13.4%

hjlt by Level 1: Joiner
  • 1004 Views
  • 7 replies
  • 0 kudos

Resolved! Billing

I have been charged the incorrect tariff.How do I contact a real person to explain ???

K69 by Level 1: Joiner
  • 413 Views
  • 2 replies
  • 0 kudos

Resolved! I want to cancel my sim only

My contract ran out so I now have a rolling sim only monthly plan. My signal isn't that great where I live and want to change to a different network. How do I cancel my sim only plan?

Resolved! wrong device

I ordered a Samsung book2 Go 5G 256 SSD laptop, yet o2 sent me a Samsung book2 go 5G 128SSD one