Why as my bill gone from £20 to £28

[antonyr123]

I'm not happy with why my monthly bill as changed so aggressively. 

This is a breech of my contractual obligations  

[antonyr123]

I have terrible service at my home address. Most of my calls have Issues. Zero Data yet. I'm in a 5G Area according too your fake Maps.

[madasaf1sh · Accepted solution]

@antonyr123 

Read your contract and you will find its the annual RPI price increase which this year was 17.3% have a look here https://www.o2.co.uk/prices

So not a breach... 

Your house could be the problem with network issues, as per the laws of physics radio waves struggle to penetrate walls.. 

Have a look at these 2 guides 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Also look here for service issues https://status.o2.co.uk 

[antonyr123]

If your gonna be a smart **** at least be Clever

The 17% was added to my bill before taking it from £21 to £24 now its £28
That's 38% increase.
As a Certified Network Administration (Amazon AWS) i know how a Cellular network works. I also know i have a Vodafone work phone that gets 4G and 5G at home just fine.   

[antonyr123]

Also Just for the Record. 

I cant access the Bill breakdown page, Cause its throwing a Html Error. Even with IE, Chrome and Firefox.

[gmarkj]

I used to have issues viewing my bill, and this is what I do to log in now @antonyr123 

I used Edge, and have it set up to clear cache and cookies on exit.

Enter "accounts.o2.co.uk" - this may generate an error message (403) so then edit the address and remove the accounts. part

Accept cookies.

Enter my o2 details.

Click on the image of a phone in the top left (ish) part.

Then click on the number you want the bill for.

Now click on view and download bill.

This normally works even if it is a bit of a faff!

There is a guide to get to the bill page too.

Guide: How do I get to the 'Download Bill' page? 

[Enlli]

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@antonyr123 wrote:

If your gonna be a smart **** at least be Clever

The 17% was added to my bill before taking it from £21 to £24 now its £28
That's 38% increase.
As a Certified Network Administration (Amazon AWS) i know how a Cellular network works. I also know i have a Vodafone work phone that gets 4G and 5G at home just fine.   

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@antonyr123 wrote:

If your gonna be a smart **** at least be Clever

The 17% was added to my bill before taking it from £21 to £24 now its £28
That's 38% increase.
As a Certified Network Administration (Amazon AWS) i know how a Cellular network works. I also know i have a Vodafone work phone that gets 4G and 5G at home just fine.   

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This is a Community Forum and not front line support 

Other customers try to help to the best of their ability, so calling them names does not help.