Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Iphon 12 pro

More info (Highlight to read) I have been given a 3 week lead time for my upgrade the iphone 12 pro is this likely to take the full 3 weeks or sooner?

Resolved! Insurance claim

I called last week to make a new claim, i should have got a call back within 24 hours. I never recieved a call, i need to send my phone off as its damaged and my insurance runs out on the 17th december

Limit the 'accounts' shown in O2 App?

I have four lines (phone numbers) on my account. Mine and three for the family.When I install the My O2 app it asks me to login etc. and then shows me all the details and usage for all the lines.Can the App also be installed onto the other three devi...

sjw211 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unable to redeem Free Disney plus extra

I have just bought a plan that gives me free Disney plus for 6 months. When I click add it says unable to. Either call 202 or talk by chat. I can’t get any further. 202 cuts me off and chat goes blank. Can anyone help?

Willow1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

My o2%20sim%20in%20router%20is%20not%20seeing%20a%20connecti

i use an o2 sim in dlink router with an external antenna signal of 89% lan connections to router are 100% however wifi is an issue .it very slow and then resets connection only fix is to manually restart router this happens on the following router Dl...

Psy1bdi by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! How to%20remove%20a%20spend%20cap

How can i remove a spend cap the website or app doesnt help and calling 202 is a waste of time. Im not suure what my cap is but prob zero as somehow ive racked up a charge of £4.17 help please

tonyrobo by Level 1: Joiner
  • 9 replies
  • 0 kudos

No one answering 202 calls?

Hi, For whatever reason, 02 have removed the details of my bank account for my direct debit (been paying them no problem for the last ??? years by DD) which resulted in no payment being taken for my monthly bill. Luckily I noticed after a few days an...

JMI by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sony headphones offer

How do i claim the free Sony headphones offer that come with the Xperia 5 ii

Rudimcd by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! £4.50 charges for weekly subscription.

I have only been a paymonthly customer for just under a month and I have been billed £4.50 3x for MAD4MOBILE which I've never ever heard of but it's on my 02 bill, has anyone else had this problem? How can I fix this without having to cancel my 02 ag...

Kevin11 by Level 1: Joiner
  • 1 replies
  • 0 kudos