O2 Bill

[Ella3]

I wasn't able to use my phone for a month and now my bill is outstanding. I should be paying about £15 a month but they want me to pay £46. I looked through the billing and I have zero understanding of how they reached they reached this figure. I'm not paying this much when I didn't even use the mobile data they're charging me for.

I can't contact them though to discuss this bill because they prevented me from using my mobile number? It feels like my situation right now is that, either I pay a ridiculous amount for a service I didn't receive, or I lose my mobile phone number. 

Any advice?

[Enlli · Accepted solution]

Not using you phone / data does not absolve you of paying vour charges.

But this is a community forum made up of customers so we can't handle accounts

Message Payment Management

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or use Skype to phone them 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

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