Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit

How do I change the above to my new bank details ?

Resolved! Upgrade/PAC

Hi, I'm looking to upgrade my phone. I've got a small contract with O2 already, but I've also got a PAYG SIM with Tesco.I wanted to transfer the PAYG number to the new O2 contract. Is that possible to do once I've upgraded or will my current O2 numbe...

Resolved! O2 switch up hard search

If I actually use O2 switch up that's in my contract and swap my current phone for a new one, will that involve another new hard search on my credit file?

Resolved! Changing numbers

Good evening.my mum is on o2 and has 5 months of her contract left. She has found a better deal with better signal with a different provider. If she was to go with the other network provider, would she still be able to change her number to her old o2...

O2 insurance

Hi. I just made a claim on my o2 insurance as I dropped my phone and damaged it and I am now awaiting the phone to be collected in a few days to be sent off to the assessment centre. However since making the claim I have noticed more damage appearing...

Resolved! Paid bill twice

Hello, I was looking at my online banking and I just noticed that o2 had lifted a direct debit for my bill and I also paid it through my PayPal. Could I please get the 2nd payment back

Resolved! 24 Month Sim only upgrade to phone tariff

Hi, I am able to upgrade my tariff. If I move to a 24 month sim only tariff am I able to upgrade to a new phone tariff if I need to during that time please?Thanks.

Resolved! Call from 'O2' offering extra discount - scam or not?

I have had a call today from 'O2' offering me an extra discount on my account. The-two text verification was sent to my phone but I was really uncomfortable giving the security code back to someone when I have no means of verifying who they are. Are ...

Resolved! Spend cap

I want to turn off my spend cap

Resolved! Change to bill

Hi I just moved from Virgin and ported my existing number across, the contract was for an unlimited data txts and calls and now data has changed to 250GB and increased the price to £29 from £25, shocked thanks David.

O2

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