Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! In regards to my phone iPhone 12 Pro max

Hi 02. I’ve recently applied two days ago for a phone iPhone 12 Pro Max. Of which deposit of £30 has been taken, you informed me that it would 24hrs and your would give me a update, I’ve received no phone call or email on the update plz can you infor...

Resolved! O2 increase my monthly charge from £15 to £17.59 an increase of 17.27% Should be 9.2% RTI + 3.9%

Can someone explain how my bill has increased by 17.3%. My contract specified the following clause. £15.00. Terms apply, we've attached a summary. Your airtime tariff will be increased in April in line with the latest RPI rate of inflation announced ...

Resolved! O2 Roaming in Dominican Republic?

Hi, I'm going to Dominican Republic soon, does anyone have any experience with the roaming there? Do o2 limit the speeds like they do in US?

Increase in monthly’s

I complained today my current monthly deal is £63 monthly and was informed from account it goes up to £74 a month I complained they said they would discount it down until end of my contract in December back to £63 just checked my account it’s still £...

Resolved! order

Hello, I would like to know what is wrong with my order. Order Number: [personal details removed]

Resolved! Direct debit

I pay for my dads phone contract and I want to set up a direct debit

Resolved! Repair on finance

Hello, my partner smashed his screen and now it's not turning on. It's a pay monthly phone so obviously can't replace the phone, and also can't afford to pay for a new screen currently. So does anybody know how you pay for repairs through O2? Is it p...

Resolved! missing order

hi i did not recieve my new device, but order status states complete

Resolved! a32 died with a year left on contract

I didn't have insurance (my mistake I now realise) but I still have a year to pay on a phone that's not fit for purpose? Does anyone know any recourse I might have to not pay this contract? I don't want to upgrade, am leaving O2 to get a better deal.

Resolved! Termination Charges

Hi l am writing to enquire as to why l have been charged for Termination of my contract. sky have included my mobile with the package l have with them. l was given TEL 912413 and to contact o2 Customer Service. not aware that just having a sim only, ...

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