Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Repairs

I havee been messed round with 02 now about repairs and also I been issued the wrong phone! I was promised a jiffy bag was being sent out but after a month of constant phone calls and waiting turns out I was informed that no one had put a repair requ...

Resolved! Being charged for something I’ve never used

Hi so I set up a Wi-Fi contract with virgin Wi-Fi and a o2 sim was included as my package however I never had the Wi-Fi installed and have emailed about the sim previously. I’m hoping I can have my money refunded as I’ve been charged already. I’ve no...

Resolved! Restrictions

I have called into my local O2 shop. I spoke a person on the phone and explained my situation, they said that if I paid the device plan and the rest when I can. I was hoping that the restrictions would be lifted and they haven’t

Resolved! Pay my bill

I need to pay my bill

Network lost after tariff change

Hello, I have recently payed off both of my devices. An iPhone 11 - xxxxxxxxxxx and in iPad - xxxxxxxxxxxx. I then changed my iPhone tariff to a sim only deal which I was told would change the following day. However I have now lost all service on my ...

Resolved! Changing from contract to pay monthly

Hi - we have had a contract with O2 for over two years and we would like to change it to pay and go, using the same number. Is this possible? Thanks

Galaxy flip 4 hinge and main screen broken

Good afternoon So this morning my Galaxy z flip 4 was accidentally dropped, which affected to hinge. However when the phone was then opened, it started to bleed the screen. And the top part of the phones touch function stopped working. This is appare...

Resolved! Price to use my data in Spain

I've tried to to agents and ringing to try and get a simple answer... I'm going to Spain for a week tomorrow and want to know if i can still use my data without there being hidden charges & also if there anything i need to do on my phone before hand?...

Resolved! Sim only contract

Hi. I just want to check my order for a sim only contract has been cancelled. My account was under davidganderson69**Personal info** Thanks

Resolved! Using phone for photos abroad

I've just got a bolt on for using phone in Costa Rica @£6/day. Is there a way I can just take photos without incurring this daily charge?

O2

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