Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incomplete porting

@O2Sarah- I have taken out a second line and ported my number over from previous network vodafone. Was meant to be completed on Friday the 23rd. Still waiting as people cannot call me or text me. Its over a week and half and numerous calls to o2 has ...

Resolved! Audible Add On

Why am I being charged for Audible?

My phone has still not been delivered

Hi, I was offered a Samsung phone which I took up. I was then delivered a IPhone. The phone was then picked up from me more than a week ago and I have provided the Royal mail tracking details to the customer support team. I was then told the right ph...

Resolved! Calling UK from Italy

Hello, does anyone know how much it costs to call a UK mobile number from Italy? I am on a monthly contract -thank you

Resolved! Upgrade query

Hi I’m jst upgrading from sim only to a device plan but I only upgraded my sim only about 6 weeks ago is that ok. Thanks Caroline

Resolved! Phone num not transferred

Hi, my existing phone number should have transferred to my new phone. It hasn't been done.

Resolved! Upgrade issues

I pay for my sons 2x mobile accounts. We have had contracts with Virgin for a quite a number of years and I am happy with the tariff. I tried to obtain an upgrade in April but as the swap from Virgin to O2 was taking place I was advised that no upgra...

Resolved! Payment date

How do I go about changing my payment date to the 2nd of the month please?

Resolved! Can't pay my bills what will happen?

Hi iv a few contacts with o2 for myself and my son's. Basically iv found that my financial situation has changed greatful and I'm struggling to pay my bills including these o2 contracts.All 3 bills are paid on 1 bill together so I can't even pay 1 or...

Resolved! Cancellation of extra

I want to cancel my Amazon prime extra immediately.

O2

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