Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM card hasn’t arrived

My SIM card hasn’t arrived after a week. Who should I contact to find out to see if it’ll be sent here?

Resolved! 2 sims

I gave already got iPhone with virgin contract is finished so I’m paying sim only .if I upgrade get new phone with SIM card am I able to also keep this SIM card and continue to use it in this phone . Meaning 2 phones 2 numbers just one contract and 1...

MyO2 live chat

Hey, how can i get in contact with someone from O2 via the app.I have tried 100 times but everytime it gets me thru the app and i cant login to start a conversation.Thanks

Resolved! Setting up my esim

No phone coverage

Resolved! Final bill

Final bill date

Poor network

For a couple of weeks now my husband and I are having trouble with making and receiving calls as well as WiFi issues. Even when we try and make calls through WiFi they still don't seem to connect. When we are able to answer calls, they keep getting d...

Resolved! Missing phone delivery

Ordered new phone last week - due to arrive last Tuesday. Porting from Vodafone - delivery still hasnt arrived and i can't track it?

Resolved! my direct debit has been canceled by you

my direct debit has been canceled by you

Sim not provisioned

Hi everyone, I have got a problem with my new sim which I've received yesterday(12 months contract)! It doesn't work completely! It keeps saying "SIM NOT PROVISIONED", I contacted customer service to help me to sort it out, but nothing for now! I vis...

Credit not accepted for no reason

Hi, I wanted to add a Apple Watch onto my current plan that I have with o2 in which I literally had to and did pass a credit check. For some reason now that I am trying to add this for only £16 a month more I am being declined as its says cannot cont...

O2

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