Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Wangiri scam calls January 2021

Hi All Receiving a high number of calls from various locations of the world, sick of them I have installed a call app which silents the call and aded them to call blocker. Its becoming a joke, when are our providers going to do anything about it?

Treasure by Level 1: Joiner
  • 1 replies
  • 0 kudos

Change Direct Debit date

How do I change my direct debit date, evertime I try to call I get to a point where an automated message says thank you callling and ends my call. Good way of getting the queues down. How do I get this chnaged or should I just cancel DD as I bet some...

KevRogers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! porting number

i recently returned to o2, ported my number from virgin mobile , gave code online with o2 and now i've been sent a sim with a different number?

austin by Level 1: Joiner
  • 5 replies
  • 0 kudos


Why can't I get on the internet unless I'm on wifi

Lindyloo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tranferring my number from Pay As You Go to Pay Monthly

Hi, I have got a PAYG O2 Account and wanted to upgrade to Pay Monthly, which I did but realised it is set me up with a New O2 Number. So I have 2 numbers on my account now which I didn't want. I want my PAYG number to be transferred to Pay Monthly. A...

Hardip by Level 1: Joiner
  • 6 replies
  • 0 kudos


I was told when I took this sim contact out that I would be able to upgrade to a device after 3-6 months it’s now been 6 months and my app is saying I not have to wait over another 5 months to be able to do so when it stated a few days ago I could up...

Jessic by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment


Bensandoe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Number piggy back

I have just had a complete stranger call me to let me know that a telemarketing company from God knows where is using my number. Is there anything I need to do to stop this happening?

Shackers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

Can someone help me regarding delaying a bill payment please? Had requested my payment date be changed but this has not been done..