Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract renewal

Just renewed my O2 contract through uSwitch tried to do it directly with O2 but was way more expensive the agent said if I go via uSwitch I will lose some benefits is this true?

Another Split Port!

Hi, I have ported my number from sky mobile to o2. This hasn't worked properly as on one can call me, it was just going to voicemail on my sky sim along with any text messages.On the o2 sim with the ported number, I can make calls and use the data.My...

Resolved! Replacement sim

Hi, Can you tell me please how I can get a replacement sim card for my xxxxxxxxxxx number. Thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! I don't want o2 to refresh my contract

I had a 24 month contract which expired on 31st July. I rang on 9th July to give notice of termination. I've today received an email and an SMS to confirm you've renewed my contract to a rolling monthly one. I didn't ask for this, I don't want it.

How can I see the numbers I have sent text messages to?

Hello, From my bill how can I see the numbers I have sent text messages to?It only shows me voice calls. Kind regards,Monica

Make a payment

Hi changes have been made to web site where can I find the make a payment button?

Resolved! transfer of ownership

transfer of ownership from myself to my son. Tariff only as phone paid in full.

Resolved! Upgrade

Please can you tell me your best phone deal for an iPhone 14 , paying no more than I am now. I am prepared to pay an upfront cost.

Using an third party esim in South Africa

HiI am off to South Africa in a months time and wanted to know if a third party esim was a good ideaDont really want to pay £6 per day and I can get a 2GB esim for about £15Not really sure how they work and do I end with a new number or can I still u...

Resolved! Daughter travel to South Africa

Hi,My daughter, an O2 customer whose bill I pay as part of my account, is going to South Africa 23 Jul to 5 Aug) on a school trip. Is there anything that I need to do to enable her to use her phone in South Africa? Thank you in advance.Regards,Roysto...

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