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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered a new phone to collect

Order Number hello, originally I was told I would be able to collect my mobile from the 02 shop tomorrow (1st June). I already paid my upfront cost. it’s now saying my order is only at the first stage (ordered). Can I still collect it? [mod edit: ple...

Resolved! Pac code

Hi there I recently bought a new phone but returned it and the contract was also cancelled but I now can't phone to get a pac code to get a new contract. My o2 app is also not letting me have full access. Please can you advise how to get this.

Resolved! Number not ported across

Hi there Yesterday I submitted a request along with the PAC to move my wife's current SIM over to the one I got as part of my Volt package. I would have assumed that it would have happened today but it hasn't so just wondered does it sometimes take l...

Resolved! New sim only contract

How long does it take to change to my new sim only contract?

Resolved! Number is supposed to port today

I activated my pay monthly sim on Sunday and promptly received a text to say my number would port over (from Three) today, Tuesday 31st May. I read somewhere that I should receive a second confirmation text on the day of the port prior to my old sim ...

Resolved! Roaming

Hello there,I am going to Spain tomorrow and I wanted to know if I can still use my phone as normal or do I need to do something to enable me to use my phone abroad please? Will I get extra charges?Thanks.

Resolved! New 02 contract

if I take a new 02 contract out with a 3rd party can I keep my mobile number?

Resolved! No service for 9 days and no bill outstanding

I have had no service for 9 days. I have no outstanding payment due, everything is up to date.

Resolved! Keeping my number

Hi I was given a temp number whilst they port mine (had a virgin media SIM, now O2) they said it would take 48 hours. Still can't use my old number yet even though I put the new SIM in on Thursday and it's now Monday Eve.Does this seem normal?Thanks ...

Resolved! Locked out of my sim

Hi. I was travelling to Spain with a new phone and existing sim . All was well until i restarted it in France . After asking for my SIM unlock ( which has never ever changed ) it locked my sim and asks for a PUK code. Genius! I put in a replacement s...

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